01 Information We Collect
- Business information from clients (services offered, hours, pricing, contact details, etc.) used to configure AI-generated responses.
- Access to connected accounts (such as Gmail, Google Business Profile, and Google Sheets) via Google OAuth, used only to provide the Services.
- The content of customer emails and reviews processed by our AI in order to generate responses on behalf of clients.
- Contact information submitted through the InstantReach website, such as when requesting a demo.
- Standard technical information automatically logged when visiting our website, such as IP address, browser type, and access times, as is common for most websites.
02 How We Use Information
- To configure, run, and maintain the automation Services for our clients.
- To generate AI responses using third-party AI providers, such as Google Gemini.
- To communicate with clients regarding their account and the Services.
03 Third-Party Services
We use Google APIs (including Gmail, Google Sheets, and Google Business Profile) and Google's Gemini AI to provide the Services. Use of Google user data through these integrations is subject to Google's API Services User Data Policy.
04 Data Sharing
We do not sell client or customer data. Information is shared only with the third-party providers necessary to operate the Services, such as Google and our AI provider.
05 Data Security
We use reasonable measures to protect information handled in connection with the Services, but we cannot guarantee absolute security.
06 Your Rights
California residents may have rights under the CCPA regarding their personal information. As a small business, InstantReach collects only the business information necessary to provide its Services and does not sell personal information. To make a request regarding your information, please reach out to us through the Contact section of our website.
07 Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the Services after changes are posted constitutes acceptance of the updated policy.
08 Google API Limited Use Disclosure
InstantReach's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. The use of raw or derived user data received from Google Workspace APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
09 Contact Us
If you have questions about this Privacy Policy, please reach out to us through the Contact section of our website.