01 Services
Provider will configure and maintain an AI-based automation system for Client that may include: (a) automated responses to new customer leads (e.g., emails), (b) automated responses to Google Maps reviews, and (c) a website chatbot, as agreed between the parties. Provider uses information about Client's business (services, hours, pricing, policies, etc.) to generate these responses.
02 Fees & Payment
Client agrees to pay Provider $800 per month for the Services. Fees are billed in advance on a monthly basis via the payment method provided by Client. Late payments may result in suspension of Services until payment is received.
03 Term & Termination
This Agreement begins on the date signed and continues on a month-to-month basis until terminated. Either party may terminate this Agreement with 14 days' written notice (email is sufficient). Upon termination, Provider will disconnect Client's connected accounts and discontinue automated responses. No refunds will be issued for the then-current billing period.
04 Client Responsibilities
- Client confirms that the business information provided to Provider (services offered, hours, pricing, licensing/insurance status, service area, etc.) is accurate as of the start of Services.
- Client is responsible for promptly notifying Provider of any changes to this information.
- Client is encouraged to periodically review automated responses, particularly responses to negative reviews, and may request adjustments at any time.
- Client guarantees that all business information, guidelines, and text provided to Provider for system configuration do not infringe on third-party intellectual property or violate any consumer protection or advertising laws. Client retains full legal responsibility for any statements generated by the AI based on information supplied by the Client.
05 Disclaimer
Services are provided "as is." Provider does not guarantee any specific results, including but not limited to increased leads, sales, reviews, or revenue. AI-generated responses are produced automatically and, while configured with guidelines intended to ensure accuracy and professionalism, may occasionally contain errors. Provider is not responsible for any service interruptions, response delays, or system failures caused by third-party platforms, APIs, or hosting infrastructure (including but not limited to AI providers, n8n, or email service providers).
06 Limitation of Liability
To the maximum extent permitted by law, Provider's total liability arising out of or related to this Agreement, whether in contract, tort, or otherwise, shall not exceed the amount paid by Client to Provider for the single month immediately preceding the event giving rise to the claim. This limitation does not apply to damages caused by Provider's gross negligence, willful misconduct, or breach of the Confidentiality section below.
07 Indemnification
Client agrees to indemnify and hold harmless Provider from any third-party claims (including claims by Client's customers) arising from Client's business operations, services rendered by Client, or information provided by Client, except to the extent such claims arise directly from Provider's gross negligence or willful misconduct.
08 Confidentiality
Each party agrees to keep confidential any non-public business information shared by the other party in connection with this Agreement, and to use such information only as necessary to perform under this Agreement. Notwithstanding the foregoing, Provider may utilize anonymized, de-identified metadata and system logs generated by the automation system to monitor performance, optimize guardrails, and improve the underlying AI functionality.
09 Governing Law
This Agreement is governed by the laws of the State of California, without regard to conflict of law principles.
10 Modifications
Provider reserves the right to update or modify this Agreement with 14 days' written notice to Client. Continued use of the Services after that notice period constitutes acceptance of the updated terms.